FAQs
Minimum Order Quantity (MOQ)
For all items, the MOQ is a single case.
The MOQ to ship via a pallet is 10+ cases. Please contact us for pricing and shipping on orders of 10+ cases.
Handling Charges
CDI charges $12 per pallet for orders of 10+ cases.
Warehouse and Shipping Information
CDI’s storage and fulfillment partner is Ace Services, located in Strongsville, OH, 44149, 20 minutes outside of Cleveland. In-stock products are shipped within 24 hours of receipt of an order.
For LTL shipments, CDI can provide the BOL and arrange a collect pickup with your carrier; provide pickup instructions for you to arrange the BOL and pickup; or provide a freight quote. Pickup hours are 8 AM to 4:30 PM, Monday to Friday. For ground shipments, CDI uses UPS. We can ship collect on your account; use shipping labels provided; or ship prepaid on our UPS account.
Responsibility for delivery and safe cartage rests exclusively with carrier. All claims for adjustments, breakage, and delays in transit must be filed with the carrier.
Please contact jon@cdiint.com for any additional information regarding shipping.
Nature of ceramics and glassware
Due to the inherent nature of ceramics and the properties of glassware produced by foreign and domestic manufacturers, there may be slight imperfections and irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. Ounces, sizes, and measurements are approximate and may vary from batch to batch, and within each batch. Slight variation in size, occasional pinholes, minor breakage etc. should all be considered as a normal part of purchasing ceramic items.
These variations are within industry standard. Providing 100% quality would require much more rigid sorting criteria at the factories resulting in substantial price increases. Our products, as well as those of ALL mugs suppliers in North America, are meant to be set at a reasonable standard based on the average industry market price.
Claims and Returns
Claims and/or returns must be made within 30 days of receipt of goods. CDI is not responsible for expenses above the cost of goods and freight. An authorization number must be obtained before any return. Only unopened cartons will be accepted on returns and CDI will charge a 15% restocking fee.
Dishwashing and microwave use
Most items are top rack, residential dishwasher safe. Do not microwave any products containing cork, metal, rubber or plastic.