Minimum Order Quantity (MOQ)

For all items, the MOQ is a single case.​

The MOQ to ship via a pallet is 10+ cases. Please contact us for pricing and shipping on orders of 10+ cases.

Handling Charges

CDI charges $12 per pallet for orders of 10+ cases.

For collect orders of 1-9 cases of ceramic or glass shipping UPS ground, CDI charges $10/case for master packing.

Pricing is volume based. Web prices reflect 1-9 case volume and includes the cost of master packing ceramic and glass items. Please contact jon@cdiint.com for pricing and shipping of 10+ cases. Please note volume pricing is based on the combined cases purchased, not cases per item.

Sampling

CDI provides two samples at no charge. We can ship collect on your UPS account; use shipping labels provided; or ship prepaid on our UPS account for a flat $20.

Warehouse and Shipping Information

CDI’s storage and fulfillment partner is Ace Services, located in Strongsville, OH, 44149, 20 minutes outside of Cleveland. In-stock products are shipped within 24 hours of receipt of an order.

For LTL shipments, CDI can provide the BOL and arrange a collect pickup with your carrier; provide pickup instructions for you to arrange the BOL and pickup; or provide a freight quote. Pickup hours are 8 AM to 4:30 PM, Monday to Friday. For ground shipments, CDI uses UPS. We can ship collect on your account; use shipping labels provided; or ship prepaid on our UPS account.

Responsibility for delivery and safe cartage rests exclusively with carrier. All claims for adjustments, breakage, and delays in transit must be filed with the carrier.
Please contact jon@cdiint.com for any additional information regarding shipping.

Nature of ceramics and glassware

Due to the inherent nature of ceramics and the properties of glassware produced by foreign and domestic manufacturers, there may be slight imperfections and irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. Ounces, sizes, and measurements are approximate and may vary from batch to batch, and within each batch. Slight variation in size, occasional pinholes, minor breakage etc. should all be considered as a normal part of purchasing ceramic items.​

These variations are within industry standard. Providing 100% quality would require much more rigid sorting criteria at the factories resulting in substantial price increases. Our products, as well as those of ALL mugs suppliers in North America, are meant to be set at a reasonable standard based on the average industry market price.​

Claims and Returns

Claims and/or returns must be made within 30 days of receipt of goods. CDI is not responsible for expenses beyond the cost of goods. For documented claims, CDI provides a refund for the cost of the damaged product but does not replace. For returns, only intact cartons will be accepted, and CDI charges a 15% restocking fee.

Dishwashing and microwave use

Most items are top rack, residential dishwasher safe. Do not microwave any products containing cork, metal, rubber or plastic.